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Joe Grab Tree Service
Joe Grab Tree Service

 

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Joe Grab Tree Service – Privacy Policy (Oregon)

Last Updated: July 4, 2025

1. Introduction

Joe Grab Tree Service (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our lead forms or otherwise interact with us. This policy complies with applicable Oregon law, including the Oregon Consumer Privacy Act (OR CPSA) where applicable.

2. Information We Collect

We collect the following types of information through our lead forms (e.g., quote requests, job scheduling):

  • Contact details: name, mailing address, e-mail address, phone number
  • Property-related info: property address, tree location, tree type, size, condition, photos
  • Service preferences: desired service date, special instructions
  • Other info you provide voluntarily, such as notes about your property

We may also collect technical data if you visit our website (e.g., IP address, browser type, referring URL), but this privacy policy focuses on information from lead forms.

3. How We Use Your Information

We use your data to:

  1. Provide tree services (estimates, scheduling, service delivery)
  2. Communicate with you about your request (emails, texts, calls)
  3. Process payments and send invoices
  4. Manage our business operations, ensure service quality, and meet legal obligations
  5. Send marketing communications only if you explicitly consent (you can withdraw consent any time)

4. Legal Basis for Processing

Under Oregon law and where the Oregon Consumer Privacy Act applies, we will:

  • Process your info to perform services you request
  • Rely on your consent to send marketing materials
  • Meet our legal obligations (e.g., forest debris disposal laws, OSHA, insurance)

5. Data Sharing & Disclosure

We do not sell personal data. We may share your information with:

  • Service providers (e.g., subcontractors, repair crews, billing/payroll systems) — only as needed
  • Insurance carriers & regulators (e.g., Oregon Department of Forestry) — if required by law
  • Emergency responders — if needed to protect health or safety
  • Legal advisors — to defend or assert legal rights, comply with court orders, or report fraudulence

6. Data Retention

We retain your data for as long as needed to provide service and comply with legal obligations, typically:

  • Lead & quote info: at least 3 years (under Oregon commercial recordkeeping laws)
  • Tax & billing records: at least 7 years (per IRS audit guidelines)
  • Marketing preferences: until you request deletion or withdrawal

7. Your Rights Under Oregon Law

As a resident of Oregon, you have rights under OR CPSA and other privacy statutes, such as:

  • Access: You may request a copy of personal data we hold
  • Correction: You may ask us to correct inaccuracies
  • Deletion: Ask us to delete your data (subject to legal exceptions such as tax or safety record retention)
  • Opt-out: From marketing communications any time, without fee
  • Non-discrimination: You won’t be charged or denied service for exercising your rights

To exercise these rights, contact us (see Section 10).

8. Cookies & Website Analytics

Our website may use cookies or analytics tools to record session info, website errors, and user behavior. This data helps improve website performance, diagnose problems, and optimize user experience. We do not use tracking cookies for marketing unless you opt in.

9. Security

We implement reasonable administrative, technical, and physical safeguards:

  • Secure online forms (HTTPS/TLS encryption)
  • Access-limited storage for digital and paper records
  • Staff training on privacy and data handling
  • Regular backups, antivirus, and malware protection

No method provides 100% security, but we strive to protect your data.

10. Policy Change & Contact Info

We may update this policy (e.g., when privacy laws change). Updated versions will show an updated effective date.

To request access, correction, deletion, withdraw consent, or ask questions, contact us:
Joe Grab Tree Service

 Phone: (503) 319-2119

Email:  info@joegrabtreeservice.com

11. Effective Date

This Privacy Policy is effective as of July 4, 2025.

By submitting a lead form or otherwise providing your personal information, you acknowledge and agree to this policy.

Important Note for Compliance:
Ensure your lead-form mechanisms clearly link to this privacy policy, label required fields, and request explicit consent if you intend to send marketing messages. Consider adding checkboxes like:

  • “I agree to the Privacy Policy.”
  • “Yes, I want to receive service updates and offers.” (optional)

Disclaimer: This policy is intended as a general template, not legal advice. Consult a qualified Oregon attorney to ensure full compliance with relevant laws.